As an Assistant Director in the Web Hosting Department of this web solution company, I actively collaborate with the technical support team to address technical issues related to domains and hosting. Alongside my role as Assistant Director, I am entrusted with the following responsibilities:

Assisting the director in coordinating and overseeing daily operations.
Creating reports and submitting them to the director and other executives.
Fulfilling assigned duties as directed by the director.

Within the technical support team, my main responsibilities include:

Possessing a working knowledge of DNS, SMTP, IMAP, and POP.
Demonstrating an excellent understanding of cPanel and WHM.
Managing the current hosting environment within the cPanel framework.
Providing customer support for hosting-related issues, including debugging customer sites and assisting with initial site setup.
Ensuring servers are regularly updated and secured against potential vulnerabilities.
Setting up and deploying new hosting accounts.
Conducting research on competing service offerings and recommending improvements or new additions to our existing products.
Assisting customers with DNS transfers, setup, and troubleshooting.
Addressing customer web and hosting connectivity issues.
Delivering quality email support to ensure customer satisfaction.
Managing data migration, restoration, and backup processes.

By diligently fulfilling these responsibilities, I contribute to the efficient and reliable functioning of our web hosting services, ensuring the highest level of customer satisfaction

As a Computer Operator, my role involved overseeing computer operations and maintaining the functionality of computer systems and hardware. I was responsible for the following tasks:

Entering customer and account data from source documents.
Compiling, verifying, and organizing information to prepare it for computer entry.
Reviewing data for errors and inconsistencies and ensuring accuracy.
Performing routine maintenance and installing software updates.